Ask us anything.
One inbox and one phone, answered by the people who hand over the keys. No counter to visit, and no form to fill in.
How to reach us
How DTW delivery worksRochester Car Rental is a family-run vehicle rental company in Rochester Hills, Michigan that takes questions by email at admin@rochester.rentals and by phone on (313) 980-6644. There is no rental counter, so there is no desk to stand at and no line to join. Send your dates, the vehicle you want and your flight number if you are landing at DTW, and the written answer comes back from the person who will hand you the keys rather than from a queue.
Write to admin@rochester.rentals with your dates, the car you want and your flight number. Everything in one message gets you one answer instead of three.
Email usBooking questions
Dates, availability and the full price including any delivery fee all live in our store. It shows what is actually free for your dates before you pay anything.
Open the booking storePast renters
Our review history is public on Turo, where every rating comes from a completed trip and we cannot edit a word of it. Read it before you write to us.
Read the reviews on TuroWrite to us
Tell us the dates, the terminal or the address, and which car you had in mind. What you type here lands with the drivers themselves. If you would rather talk, the number is (313) 980-6644.
We use what you send here to answer you and to arrange the rental. Nothing else. We do not sell it on.
The details
- Base
- Rochester Hills, MI 48307. Delivery only, so there is no counter to visit
- Service area
- DTW Airport and Metro Detroit: Rochester Hills, Troy, Auburn Hills, Pontiac, Bloomfield Hills, Birmingham, Novi, Royal Oak, Southfield, Warren, Sterling Heights
- Terminals
- McNamara Terminal and Warren Cleage Evans Terminal, at the arrivals curb. How delivery works
- Minimum age
- 25 years, with a valid driver's license and a payment card in the same name
- Response time
- Within minutes during normal travel hours, and the same day otherwise
- Phone
- (313) 980-6644, answered by the people who deliver the cars
- How to reach us
- Email admin@rochester.rentals, call (313) 980-6644, or check dates in the booking store
Before you write.
- Which route to Rochester Car Rental gets a reply soonest?
- Email admin@rochester.rentals. It lands with the people who clean the car and drive it to your terminal, and it is the route we watch hardest during travel hours. A phone call on (313) 980-6644 and the message box further down this page both end up in the same inbox, so pick whichever suits you and do not send all three.
- Do you have a phone number?
- Yes, (313) 980-6644. Ring it if you want to talk, and write to admin@rochester.rentals instead if you would rather have the answer in something you can scroll back to. Both are picked up by the family that runs the company and delivers the cars.
- What should I put in my first message?
- Your dates, the vehicle you want, and the address or DTW terminal you want it brought to. If you are flying in, add the flight number and the landing time. That is enough for us to answer in one reply rather than three.
- How quickly do you reply?
- Minutes, while travel hours are running, and the same day outside them. The reply comes from the family that runs the company, so the person answering you is the person who will bring the car to the curb.
- Can I pick the car up myself instead of having it delivered?
- No. There is no counter, no lot and no office to visit. We deliver only: to the arrivals curb at McNamara Terminal or Warren Cleage Evans Terminal, or to an address across Metro Detroit. The handover takes about two minutes.
- How far in advance should I book?
- A week ahead is comfortable for most dates. Book earlier for holiday weekends and for the larger SUVs, which go first. Same-day requests in Rochester Hills are often possible, so it is worth asking.
- How do I change the dates on a booking?
- Ask us. Send the new dates to admin@rochester.rentals, or ring us, and we will tell you what is free on them. Booking runs on the company's own online store, where the full total including any delivery fee and taxes is shown before you pay.
- What happens if my flight is delayed?
- Email us the new arrival time and the delivery moves with it. Because there is no counter with closing hours, a late landing does not cost you the booking.
- I am already in one of your cars. Who do I contact?
- The same two routes, staffed by the same people: (313) 980-6644, or admin@rochester.rentals. You reach the family that owns and maintains the car you are driving, not a call center.
Send us the flight. We bring the car.
Pick a vehicle, check your dates, and meet it at the curb.